tp552 Privacy Policy — How We Handle Your Data

Overview

This Privacy Policy ("Policy") describes how tp552 ("we", "us", "the Platform") collects, uses, stores, and protects personal information provided by or collected from users ("you", "Player") who access tp552 via any device, browser, or network connection. This Policy applies to all personal data collected through the tp552 website, account registration process, cashier, game activity, customer support interactions, and any promotional communications.

By creating an account or continuing to use tp552, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the tp552 platform and contact support to request account closure.

Information We Collect

tp552 collects personal information in the following circumstances: when you register an account, when you make a deposit or withdrawal, when you contact customer support, when you use the tp552 platform to play games or place bets, and through automated technical means (such as cookies and server logs) during ordinary browsing sessions. The categories of personal data we collect include:

• Identity data: full name, date of birth, gender, and government-issued identification details submitted during KYC verification.
• Contact data: mobile phone number, email address, and residential address (including city, district, and division within Bangladesh — e.g. Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh).
• Financial data: deposit and withdrawal transaction records, payment method identifiers (bKash number, Nagad number, Rocket number, Upay account, card last-four digits), account balance history, and bonus transaction logs.
• Gaming data: game history, bet amounts, win and loss records, session durations, game preferences, and sport or market selections within the sportsbook.
• Technical data: IP address, device type and model, operating system, browser type and version, session timestamps, and access logs generated during platform use.

We collect only the minimum data necessary to operate the platform, fulfil legal obligations, and deliver a secure and personalised experience for Bangladesh players. We do not collect sensitive personal data such as biometric information, political opinions, or religious beliefs.

How We Use Your Information

tp552 processes personal data for the following lawful purposes:

• Account administration: to create, manage, and maintain your player account, verify your identity during KYC, and authenticate your login sessions.
• Transaction processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records for your account.
• Legal compliance: to satisfy anti-money laundering (AML) obligations, fraud prevention requirements, underage access controls, and any other applicable regulatory requirements.
• Platform improvement and personalisation: to analyse game usage patterns, optimise platform performance on Bangladeshi mobile networks, and tailor promotional offers to your demonstrated preferences.
• Customer support: to respond to your enquiries, resolve account disputes, process self-exclusion or responsible gaming requests, and maintain records of support interactions.

Sharing Your Information

tp552 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We may share your personal data only in the following limited circumstances:

• Service providers: third-party vendors who assist tp552 in operating the platform (including payment processors, KYC verification providers, game software suppliers such as Pragmatic Play and Evolution Gaming, and cloud infrastructure providers) are granted access only to the specific data required to perform their services and are contractually bound to confidentiality obligations.
• Legal obligations: where tp552 is required to disclose personal data by applicable law, court order, regulatory authority, or law enforcement agency, we will comply and, where legally permissible, notify you of such disclosure.
• Business transfers: in the event of a merger, acquisition, or sale of tp552 assets, your personal data may be transferred to the successor entity as part of that transaction, subject to equivalent privacy protections.

tp552 does not transfer your personal data to countries outside of the jurisdiction where data protection standards are materially lower than those under which your data was originally collected, without implementing appropriate safeguards.

Payment Data and Financial Security

All payment transactions on tp552 — whether via bKash, Nagad, Rocket, Upay, or card — are processed through encrypted channels. tp552 does not store full card numbers, CVV codes, or complete bKash/Nagad PIN credentials on its own servers. Payment method identifiers retained by tp552 (such as the last four digits of a card or the registered mobile number of a bKash wallet) are stored solely to enable the same-source withdrawal rule and to facilitate KYC compliance.

Financial transaction records (amounts, dates, and payment method references) are retained in accordance with applicable anti-money laundering regulations and for internal audit purposes. These records are accessible only to authorised tp552 personnel and, where required by law, to relevant regulatory authorities.

Cookies and Tracking Technologies

tp552 uses cookies and similar browser-based technologies to operate the platform efficiently and to improve the user experience for players across Bangladesh. The types of cookies we use include:

• Essential cookies: strictly necessary for platform functionality, including session management, login authentication, and cashier security. These cannot be disabled without breaking core platform features.
• Analytics cookies: used to understand aggregate player behaviour, identify performance bottlenecks on Bangladeshi mobile networks, and measure the effectiveness of promotions.
• Preference cookies: used to remember your language settings, display preferences, and any responsible gaming limits you have configured in your account settings.

You may manage cookie settings through your browser. Disabling non-essential cookies will not prevent you from accessing tp552; however, certain convenience features (such as saved login preferences) may not function as expected. tp552 does not use cookies to serve advertising from third-party networks or to track your activity on websites other than tp552.

Data Retention

tp552 retains personal data for as long as your account remains active and for a period thereafter as required by applicable law. Account transaction records, KYC documentation, and gaming activity logs are retained for a minimum of five years following account closure to satisfy anti-money laundering and financial record-keeping regulations. Technical logs (IP addresses, session data) are retained for up to 12 months.

Once the applicable retention period has expired and there is no legal or regulatory reason to retain the data further, tp552 will securely delete or anonymise your personal information. Anonymised, aggregated data (from which you cannot be individually identified) may be retained indefinitely for statistical analysis and platform improvement purposes.

Your Rights Over Your Personal Data

As a tp552 player, you have the following rights with respect to the personal data we hold about you:

• Right of access: you may request a copy of all personal data held by tp552 relating to your account. We will provide this within a reasonable timeframe, typically within 30 days.
• Right to rectification: if any personal data held by tp552 is inaccurate or incomplete, you have the right to request correction. For name or date of birth corrections, supporting documentation may be required.
• Right to erasure: you may request deletion of your personal data. Note that some data (e.g., transaction records) must be retained by law for a minimum period regardless of this request, and erasure requests cannot be fully processed while an account holds an active real-money balance.
• Right to restrict processing: you may request that tp552 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful.

To exercise any of these rights, contact tp552 customer support via the email address displayed in the footer of this website. Include your registered mobile number and a brief description of your request. tp552 will respond within 30 days. Identity verification may be required before any data access, correction, or deletion request is fulfilled.

Security Measures

tp552 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit, access controls restricting internal staff access to personal data on a strict need-to-know basis, regular security assessments of platform infrastructure, and secure server environments with activity monitoring and intrusion detection systems.

While tp552 takes all reasonable precautions to safeguard your personal data, no online platform can guarantee absolute security against all conceivable threats. In the unlikely event of a data breach that is likely to result in a high risk to your rights, tp552 will notify affected players without undue delay. You can contribute to your own account security by choosing a strong, unique password and enabling two-factor authentication within your account settings.

Minors and Age Verification

tp552 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is performed as part of the account registration process, and we reserve the right to request additional documentary proof of age at any time. If tp552 discovers that personal data has been collected from a player who is under 21, that account will be immediately closed, all associated data will be deleted (except where retention is required by law), and any balance held in the account will be forfeited.

Updates to This Policy

tp552 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, platform features, or data processing practices. When material changes are made, we will notify registered players by displaying a notice on the platform or by sending a message to the registered mobile number or email address on file. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of tp552 following notification of a Policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data tp552 holds about you, please contact our support team via the email address displayed in the footer of this website. Please include your registered mobile number and a clear description of your query or request in all correspondence. tp552 aims to respond to all privacy-related enquiries within 30 days of receipt.